Available 24/7 at service@topwholesalejewelry.com
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Free standard shipping on orders over $79
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
1. About placing an order
Our store has free shipping over 38 (except for remote areas Xinjiang, Tibet, Inner Mongolia, etc.). If there is a shipping fee for placing an order, you can contact customer service to change the shipping fee. Please know. Our store does not support no-reason refunds or returns and exchanges for a single order over 200 yuan.
2. About the product
Our factory specializes in wholesale jewelry, mass production of products, basically manual processing, different batches of products may have subtle differences, minor defects (do not affect sales) cannot be avoided, it is recommended to take samples to see the goods first, everyone should understand that you get what you pay for, don't rely on your own imagination, everyone's imagination is infinite, we can't satisfy this, please forgive me! For customers with very demanding quality, please go to the counter to buy!
3. About color
1. Most of the products in our store are taken in kind, with a small number of online pictures; the colors are professionally proofread and are the closest to the real tiling map. Due to factors such as lighting, color contrast and color temperature of computer monitors, color difference is inevitable. The pictures are for reference only. Please refer to the real thing for details. Mind taking pictures carefully!
4. Regarding the style and color, the goods are distributed according to the order by default, and the style or color remarks are not supported (except for the special instructions on the product page); we will try our best to distribute the goods according to your requirements, but it is inevitable that there may be shortages. I hope you will tolerate it. If the goods are temporarily out of stock (you can also place an order with a note that the colors of the out-of-stock models are random), we will notify you by Wangwang or phone, please forgive me!
5. About after-sales service
1. Sign for it: Please be sure to check and sign for it in person. This is your right and the key to our after-sales work. Thank you for your cooperation. (If it is inconvenient for you to sign for it in person, please inform your friends, relatives or doorman who signed for it for you to check and sign for it.)
2. Lack or quality problems: If there is a lack of goods or quality problems after you receive the goods, please contact the after-sales customer service in time within three days after signing for delivery. If there is a quality problem, please take a picture for us to confirm in time after receiving the goods. You can contact us after-sales Wangwang to send pictures, and we will give you a satisfactory solution. Overdue consequences are at your own risk.
Note: 1. The following conditions cannot be returned or exchanged: A The returned product packaging is damaged or incomplete, and the product accessories or related materials are incomplete; B Unauthorized repair or modification; C Not used or stored in normal ways; D The color difference is not returned or exchanged, and the goods beyond the after-sales service period.
2. After-sales services are the most basic services of the company. We are willing to provide you with good after-sales services. At the same time, good after-sales services also require the cooperation of customers. Please read the above instructions carefully before returning or changing goods, and follow the company's regulations as much as possible to avoid affecting your after-sales services.
3. Regarding the above handling of damaged and quality problems products, such as some product problems, if the customer wants to return all the orders, the freight needs to be paid by the buyer according to Alibaba regulations
Invoicing plus tax points. If you need to invoice, contact customer service and inform the specific invoicing information.
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